How To Stop A Negative Review Before It Happens

How To Stop A Negative Review Before It Happens

“Let me speak to your manager!” No one wants to hear those words, it means someone is unhappy with the service they are receiving from your business. It happens, probably more often than you’d like. However, this is a defining moment for your...
Google’s Tips For Replying To Reviews

Google’s Tips For Replying To Reviews

Getting a negative review online can be a daunting experience – not only was someone upset with the service they received from your business, but they want to tell the entire world about it. In the heat of the moment, human nature is to fight back no matter the...