Who do I contact if I need help?
No matter how big or small, making changes to your website, requesting a graphic for social media, or asking questions about your account with WhiskerCloud is just an email away! Simply email [email protected] and a member of our team will get back to you quickly! Be sure to include as much information as possible when requesting anything from our support team – the more information you can give upfront, the quicker we can resolve your issue!
Our support team is online from 8:00 am to 5:00 pm PST Monday through Friday.
What questions can I ask support?
Our support team is equipped to help with anything you need. You can ask questions like:
- Can you please remove or add an employee bio for me?
- Can you please help me update my credit card on file with WhiskerCloud?
- Can you please update a photo or photos on my website?
- I want to run a new promotion this month. Can you please help me create a custom landing page and social media post for the promotion?
- I just started a YouTube Channel for the clinic. Can you please add it to my website?
- Can you please update my hours of service?
- Can you please help me add a pop-up window on our site for clients to sign up for our newsletter?
- Can you please add this blog post to my blog page?
- Can we work together to redesign the elements of the site?
Email [email protected] and a member of our team will get back to you quickly! Be sure to include as much information as possible when requesting anything from our support team – the more information you can give upfront, the quicker we can resolve your issue.
How do I access my analytics dashboard?
A few days after your website launches, you’ll be emailed a link to your analytics dashboard. This dashboard is connected to Google Analytics, custom conversion tracking, Google My Business listing, and social media and advertising data for those on our Content or Advertising Plans. The link you receive is unique just for your hospital and can be accessed at any time. If you need assistance reading your dashboard, please review our guide here.
If you have questions about your data or need us to send you your dashboard link, email [email protected] and a member of our team will send it to you.
My website just launched! Why am I not at the top of Google today?
You came to WhiskerCloud to be at the top of Google, and that’s what we’re here to help with. Patience is key. Refreshing your current website with Google means you’re getting a big SEO boost, and our 40-point SEO checklist will ensure that your website climbs the Google rankings. Launching a new website means that it’s going to take some time to get indexed and at the top of Google. You are in good hands, and we’re going to ensure that everything you need for a strong Google presence is taken care of. Ready to learn more? Get educated with our SEO guides below.
How can I thank WhiskerCloud for my new website?
We love what we do, and that’s because of the incredible people were fortunate enough to work with. We pour our heart and soul into every website, building everything to your exact specifications. No two launches are the same, and that’s what keeps things interested around here. For us, the only thing that matters is that your new website is live, and your business can start growing online. A simple five-star review on Google means the world to us. In 30 seconds, you can thank our entire team and share your gratitude online so others may read about your experience. Thank you so much for taking the time to leave us a review.