We’re here for you during the coronavirus pandemic.
To our friends in the veterinary world, your constant strength continues to inspire us, and that continues through the toughest of time. Over the last week, we have been receiving 500% of the support tickets that we typically get on a daily basis, and we’re here to say – keep them coming. As news and information come out, we’re here to support you in any way that we can. WhiskerCloud provides unlimited changes and supports today and every other day of your time with us.
As we’ve worked with clinics around the world, we feel that it’s important to share what others are doing, so that you can also implement these things in your hospital or in your website.
Be upfront about what’s happening.
The veterinary industry is so great at sharing information with their clients, and it’s more important now than ever. By upfront, and put information right on your website. We’ve been building popup messages, banners, and custom graphics that show up the moment someone lands on your website – keeping them informed. Whether it’s a quick message that leads to a landing page, a longer message from the team, or a small banner with a button to learn more, we’ve got you covered.
Make sure your message is clear.
A lot of hospitals are now only doing curbside pick-up and drop-off. Most are moving to payments over the phone or online. If these are things you are implementing, it’s important to let your clients know. Let us help craft your message! Here are some common questions pet owners have that you will need to answer:
- Are your normal hours in affect?
- How do I get a refill?
- What do I do during an emergency?
- How will I know my animal or family members are safe?
- Can my pet get the coronavirus?
- How should we best communicate with our veterinary team during this period?
- Where do we look for updates?
We can build a landing page with answers to all of these questions.
Set up a telemedicine channel for your clients.
While there are companies that offer telemedicine services, a lot of resourceful clinics are working quickly to set up telemedicine channels and pricing for their clients. We are working hard on a guide for this, but for now, check out what our friends at Spot On are doing!
READ OUR GUIDE: Everything Veterinary Hospitals Need to Know About Telemedicine
Share information on social media.
WhiskerCloud’s social media team has been creating graphics for our clinics to push out with important information and links back to custom coronavirus landing pages on websites – let’s work together to keep doing that. Across all WhiskerCloud websites, traffic and social media interactions are UP, which means people are actively seeking out information. Be there to provide it. Let us help craft messages and stay on top of it with your team. Below are some graphics that we made. Need something custom? Email us. Let us support you during this stressful time.
Let us help you.
Please, focus on the health and wellbeing of your staff. If you need anything at all, please do not hesitate to email us directly for anything. We have extended support hours, increased the size of our support team, and we’re here for anything you need to manage your digital presence.
We’re here to help with anything you may need.
If you need to make an update to your website, help with a social media graphic, or anything at all, please do not hesitate to email us immediately. Click the button below to get started.