Client Support

We’ll be there when you need us!

How may we help you?

Below is everything you need to know about contacting WhiskerCloud after your website has launched. If you have any questions, please contact us!

Just An Email Away

We wanted to make requesting a change and working with our team a breeze, so we simplified things for you. All you need to do if you ever need anything is to just send an email to digital@whiskercloud.com, and a member of our team will be there to assist you.

Best Practices For Contacting Support

No matter how big or small, making changes to your website, requesting a graphic for social media, or asking questions about your account with WhiskerCloud is just an email away! Simply email digital@whiskercloud.com and a member of our team will get back to you quickly! Be sure to include as much information as possible when requesting anything from our support team – the more information you can give upfront, the quicker we can resolve your issue!

Our support team is online from 8:00 am to 5:00 pm PST Monday through Friday. Our team has been known to go above and beyond and take care of tickets at all hours, and on weekends, but it’s never guaranteed.

Requesting A Website Change

Need a change on your website? No problem! We can make these changes quickly for you. Be sure to let us know the page you’d like the change to be made, what you’d like changed, what you’d like it changed to, and any other valuable information we need. If you aren’t sure what you want, our team is here to help you find the best solution for what you’re trying to accomplish! Be sure to let us know exactly what you’d like and we’ll handle the rest.

Anything from changing a photo, adding a new page, changing the colors of your website, updating your team page, and everything in between is just an email away.

All simple changes are made within one business day unless our team needs more information from you. Larger changes like redesigns and adding additional pages can take up to three business days depending on the scope of the changes.

Click here to email our support team!

Requesting A Social Media Post

For our clients on our content plan, we’re happy to customize your social media posts to showcase your awesomeness to the world! If you need a specific post created, please be sure to let us know the subject matter, where you’d like it posted, and when you’d like it posted. You can also send information or photos to use at any time to post to social media! Please be sure to give as much information about the post as possible so that our social media team can craft the perfect post for you!

Have a question?

Click the button below to contact us – we’re happy to walk you through the entire process of getting started with WhiskerCloud!