As an Account Manager at WhiskerCloud, you’ll be a key part of our customer success and onboarding team. In this role, you will be responsible for managing new customers’ onboarding process to the WhiskerCloud platform. Our customers vary in size and technology experience, so we are looking for motivated people that possess strong communication skills, a passion for helping people, an interest in problem-solving, and a good eye for design.
The ideal candidate will be someone that works smart and wants to rise in our company. Our team is big on collaboration and wearing multiple hats to keep the momentum rolling! Due to coronavirus, our team is fully remote, but we do prefer people living in California.
In this role, you will:
- Engage and communicate with new customers to ensure they understand the WhiskerCloud platform
- Be a troubleshooting detective who follows every clue, can easily connect with customers, and build rapport during the onboarding process
- Provide screen-share and phone training to new customers when needed
- Work as a liaison between multiple departments to provide a seamless onboarding experience
- Work closely with internal teams to streamline processes and coordinate the execution of new customer success strategies
- Go above and beyond for every customer you interact with
The right candidate has these skills:
- At least two years of working experience in a customer experience, social media, or web design capacity
- Strong leadership capabilities
- Excellent knowledge of web design and social media platforms
- Agency or startup experience is not required but is strongly preferred
- The ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
Our employees enjoy some fun perks:
- Generous PTO
- Awesome health benefits
- Work from home (currently how we work due to COVID)
- All travel is covered by us when you attend company events
- Fun company outings and team-building activities (currently doing virtual pizza and beer parties due to COVID)
- Many opportunities for growth
We want someone that stands out when applying! Be sure to let us know why you are the best candidate for the WhiskerCloud team.
WhiskerCloud is a Newport Beach, CA-based technology company best known for its total package of marketing and technology bundles for veterinary hospitals worldwide. Our company culture is rooted in teamwork, connections, and employee growth.
WhiskerCloud was founded in 2016 in Denver, CO, and has been modernizing the veterinary industry ever since. We offer our customers beautiful, custom websites, mobile-responsive design, email and cloud hosting, analytics, search engine optimization, content creation, advertising, social media, and web security – we’re the all-in-one platform that the veterinary industry has needed for a long time.